Skip to main content
TekFab

TEKFAB TERMS OF BUSINESS

Effective from June 2026

These Terms of Business govern all contracts between TekFab and the Customer for either (a) the supply and installation of products and associated building works, or (b) the supply-only of standard products, bespoke products and/or cut-to-size products via our online channels (including shop.tekfab.co.uk).

1. Contract Formation & Acceptance

  • Our quotation, including all images, specifications, and details, forms the basis of the contract.
  • The contract is formed and these Terms of Business are accepted when any of the following occurs:
    • You digitally or physically sign the quotation;
    • You pay the deposit or any other payment; or
    • You instruct us to proceed with the works (verbally, by email, or by any other means).
  • By accepting the contract through any of the above methods, you confirm that you have read, understood, and agree to be bound by these Terms of Business in full.
  • Any items not specifically listed on the signed quotation are not included in the price or scope of works.

2. Product Representation & Variations

  • All images, photographs, brochures, website content, samples, PDFs, and illustrations are for guidance purposes only.
  • Due to the manufacturing process and the natural characteristics of materials, there may be variations in colour, shade, texture, finish, and appearance between any samples, images, or representations and the final installed product.
  • Minor variations in colour, texture, or finish are considered acceptable within industry standards and will not constitute a defect or grounds for complaint.
  • Any request to change colour, texture, finish, or any other aesthetic element after the quotation has been accepted will be treated as a variation. This may incur additional costs and could delay the project timeline. We reserve the right to refuse such changes if they are not practical.

3. Variations & Changes

  • Any changes requested after the quotation has been accepted (including during the survey or installation phase) will be treated as variations. These may incur additional costs and may delay the installation schedule. We reserve the right to refuse changes if they are not feasible.

4. Payment Terms

Payment terms will be clearly stated in your quotation. Unless otherwise agreed in writing, our standard terms are:

  • 10% deposit on order confirmation
  • 65% stage payment (prior to manufacture / delivery of materials)
  • 25% final payment on scheduled completion of the installation

Important:

  • All deposits are non-refundable.
  • Once materials are ordered from our suppliers, you become liable for the full cost of those materials.
  • Final payment is due on the scheduled completion date, regardless of any snagging items.
  • You must inspect the works and notify us of any issues before we leave site on the final day. Any issues raised after we demobilise will be handled under guarantee but will not delay final payment.
  • We reserve the right to charge interest on late payments at 8% above the Bank of England base rate.

5. Completion & Handover

  • We will issue all completion documents, guarantees, and any regulatory paperwork only after full and final payment has been received.
  • The "Final Day" of installation is defined as the day on which the works are physically completed and our team demobilises from site (tools, equipment, and materials removed).

6. Site Access & Customer Responsibilities

You must provide:

  • Safe and clear access to the work area
  • Adequate power and water supply (if required)
  • A clear working area free from obstructions

Any delays caused by failure to meet these responsibilities may result in additional charges and/or extension of the installation date.

7. Liability for Damage

We will take reasonable care to protect your property. However, due to the nature of substantial structure removal or modification and the use of heavy equipment and scaffolding, accidental damage may occasionally occur.

  • You accept that minor incidental damage (such as cracked tiles, scuffs, or marks) may happen despite our best efforts.
  • Where a skip or other heavy equipment is used and accepted by you, any damage caused by that equipment is your responsibility and must be claimed directly from the skip hire/equipment provider.

We will not be held responsible for unintentional spills or leaks (e.g. oil, fuel) from equipment or vehicles that are out of our direct control.

8. Quality & Inspection

We carry out all works to current industry standards. You are responsible for inspecting the works during installation and raising any concerns before we leave site. Minor variations in finish that are within industry tolerances will not be considered defects.

9. Planning Permission & Building Regulations

9.1 You (the customer) are responsible for obtaining any necessary planning permission.

9.2 We will handle Building Regulations applications only if specifically requested by you and this service is clearly included in the quotation. If Building Regulations are not listed on the quotation, they are not included in the price or scope of works.

10. Existing Structure & Survey Limitations

You are responsible for the structural integrity of the existing conservatory, orangery, or building. Our survey assesses suitability for the proposed works based on visible conditions only.

If you are aware of any issues regarding structural stability (e.g. subsidence or movement within the last 10 years), you must disclose this to us and seek advice from a qualified structural engineer. Neither ourselves nor Building Control will be responsible for hidden or undisclosed defects in the existing structure that only become apparent during or after installation.

11. Guarantees & Warranties

We will provide you with a Guarantee document covering the works. Warranty periods vary by product and component. It is your responsibility to request full details of any specific warranties before accepting the quotation. Headline guarantees will be stated on the quotation.

12. Cancellation

All deposits are non-refundable. Once materials have been ordered, you will be liable for the full cost of materials plus a reasonable administration and labour charge. Cancellations after order confirmation are only accepted in exceptional circumstances.

13. Force Majeure

We shall not be liable for any delay or failure to perform due to circumstances beyond our reasonable control (including weather, supply chain issues, or labour shortages).

14. Photographs & Marketing

We reserve the right to take photographs and videos of the works before, during, and after installation for our records and marketing purposes (images will be anonymised where reasonably possible).

15. Variation of Terms

We reserve the right to update or amend these Terms of Business at any time. Any changes will be published on our website. Continued use of our services or acceptance of any future quotation after such changes will constitute your acceptance of the updated Terms.

16. Governing Law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

17. National Supply Only (E-Commerce & Shop Subdomain)

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

18. Bespoke & Custom Nature of Goods

The Customer acknowledges that all products sold via our online shop or supplied as part of an installation are bespoke, custom-made, and cut to the Customer's unique specifications. Manufacturing begins immediately upon order confirmation.

18.1 No Right to Cancel or Return: In accordance with the UK Consumer Contracts Regulations, because these goods are made entirely to your specifications, there is no statutory 14-day right to cancel, alter, or return the order once placed. All sales are final. We cannot offer refunds or accept returns unless the goods are independently proven to be faulty or do not match the dimensions agreed at checkout.

18.2 E-Commerce Payment Terms: By variation to Clause 4 (which applies only to installations), all orders placed for national supply must be paid in full (100%) at the time of online checkout before manufacturing will commence unless payment terms are varied as part of a signed agreement.

18.3 Delivery & Risk: Risk of damage to or loss of the goods passes to the Customer upon delivery to the specified address. The Customer must inspect the goods immediately upon arrival. Any transit damage or missing components must be noted on the courier's delivery note and reported to us in writing within 48 hours, accompanied by photographic evidence. Failure to do so means the goods are deemed accepted in perfect condition.

19. Data Protection & Privacy

19.1 We process all personal data collected via our website forms, quote requests, and e-commerce checkout in strict accordance with the UK GDPR and the Data Protection Act.

19.2 For full details on how we collect, store, share, and protect your personal information, please refer to our separate Privacy Policy, which is available in the footer of our website (tekfab.co.uk).